Where does one start a great review when all the services provided were exceptional? During the initial meeting with Steve for an estimate I realized I was talking to a contractor who was passionate about log home restorations, and most of all he knew how to express to the customer what work needed to be done, why it was needed and the long-term benefits of the proposed work. Steve’s estimate, and statement of work was the most thorough and precise of all three contractors I pursued. The crew that performed the “hands-on” work were very polite, always conscious of the homeowner’s privacy, and they are true “master craftsman.” Can you imagine the workers hand brushing on the materials, yes by hand over the entire surface of my 3,500 sq. ft. log home? There were no shortcuts taken. Steve always kept me informed when the workers (Freddie, Rocco, Pedro, and Misael) would be onsite – especially when pending inclement weather would cause a work delay. To sum up, after contacting three different contractors (which all homeowners should do) Steve’s bid was the most precise, thorough, and he stood by every clause within the contract. I most highly recommend Shenandoah Log Home Restoration!
I contacted Shenandoah Log Home Restoration and Construction after I received a very high estimate from a competitor. I had purchased a 28 year old log home that was in need of washing, staining, and sealing. I had a tremendous number of carpenter bee holes from previous years. Steve gave me a very fair estimate and I scheduled the work which they completed late in 2018. The whole team were very professional, polite and knowledgeable giving me advice about how to preserve the finish for as long as possible. The team worked very hard and the finished product (a clean, shiny log home) is fantastic. I again requested the team to come and do some spring cleaning of the finish in April 2019 and was not disappointed. They again came early (my request) and worked around my situation (a litter of puppies) to do the cleaning. Then Carlos came in and sealed an area of an interior wall closet that I noticed was windy during the winter. Above the call of duty and certainly appreciated!
I HIGHLY RECOMMEND Steve and his whole team to anyone who needs to get their home in shape or wants to construct a log home.
The scope of my project was to clean our logs and siding, take a few logs/boards back to bare wood as the Sikkens stain had peeled on them and then recoat with Sikkens Log and Siding and Sikkens Clear Topcoat.
I am an engineer and I had been cleaning and recoating my Lindal flat planed log home since iwe built in 1987. I was somewhat concerned that a contractor would not take the time and effort to be meticulous in the application of the Sikkens stain, which takes more effort than regular stain as it cannot be overlapped because it is really a clear paint and overlaps show.
I want to say that this team far surpassed my expectations of precision and care in the cleaning and staining of our home! The results are absolutely beautiful with every surface covered and no stain on things that should not have stain. The gutters and downspouts were removed to allow complete coverage and then expertly re-installed. And other than a beautiful and gleaming house and garage you could not even tell that they had been there as their site cleanup was perfect.
The crew of Carlos, Dominic and Jonathan are great folks to work with and I truly enjoyed their company. We had some great conversations. They always kept me fully informed of their progress and what their next steps would be. They worked quickly but with great care. I had complete trust with my home being in their care while they were there.
Working with Steve on the business side was so easy. We had discussions on the scope and everything was presented clearly. As scheduling and planning occurred it was a pleasure to work with someone who is truly engaged with the service that they are offering and he went above and beyond to make sure his customer was happy.
The group is a winning team!
Our twenty-year old log sided home was in need of some TLC regarding both repair and aged, deteriorating appearance. Prompted by their postcard introduction, we reached out to Shenandoah Log Home Restoration (SLHR) and learned about their process in renewing a home’s beauty by restoring the wood’s surface from the effects of time and environment. Assured that SLHR applied the highest quality stain on the market and their work teams were skilled, experienced, trustworthy and professional, we proceeded to contract, hoping SLHR would meet expectations.
Our experience with Shenandoah was very positive, beginning with the initial meet and evaluation of our home’s condition, to the attentive, quality workmanship and team performance, through personal connection with management individuals, to the exceptional restoration and beautiful end result.
One specific factor that enhanced our decision with SLHR was the owner’s commentary regarding his work teams, wherein he noted his ‘respect’ for their skills and talents, team support, and their interaction with the customer. In today’s work environment, employers seldom display respect nor acknowledge admiration for their crew members’ abilities and accomplishments, so we were impressed. Steve’s pride and confidence in his workforce were significant in our decision-making, and from project start to finish, their individual and collective actions, work ethic, excellent skills, and respect to the homeowner served to exemplify those noted values.
If you are not yet impressed with this review, in simple terms, we are delighted with our “new” home and definitely give Shenandoah Log Home Restoration two thumbs up and a Five Star rating!. Should you have a log house in need of a little TLC (ours required more repair than we thought!), perhaps cleaning or maintenance, a fresh or new appearance, then we urge you to give SLHR that opportunity.
Our sincerest thanks and compliments to Steve, John and primarily the dedicated crew whose expert workmanship and restoration results we admire and appreciate every day! You’re the best!